Do you have a store?

Pronto Shoes has 20 branches across Egypt.

Check the stores addresses.

Pronto shoes use E-commerce channels, shipping all over Egypt.

How do I register?

1. On the top right of the page, click on the account icon.
2. Fill in the required data then click register.
For more information contact us

I have forgotten my password, what can I do?

1. On the top right of the page, click on the account icon.
2. Click on " forgot your password".
3. Enter your registered e-mail address then submit
For more information contact us

How can I verify that my order is confirmed?

You receive 3 e-mails:
1. Order confirmation e-mail.
2. When the order is with the shipping company.
3. When the order is on the way.

Can I cancel or change the order (add or delete items)?

Once the order is made. You can no longer add or delete an item.

What are the shipping costs?

You can view the shipping costs at the time of purchase.

How can I return/exchange my purchase?

In case of a return, we receive the time item within 5 business working days, check the condition of the item then confirm the refund,In case of an exchange, we receive the item within 5 business working days, check the condition of the item then confirm and send the new item.

Is it possible to return a delivered item to a physical point of sale?

No, items purchased cannot be returned to a physical store.