Do you have a store?

Pronto Shoes has 20 branches across Egypt.

Check the stores addresses.

Pronto shoes use E-commerce channels, shipping all over Egypt.

How do I register?

Soon, We will answer.

I have forgotten my password, what can I do?

Soon

How can I change my account info?

Soon, We will answer.

How can I delete my account?

Soon, We will answer.

How can I verify that my order is confirmed?

Soon, We will answer

Can I cancel or change the order (add or delete items)?

Once the order is made. You can no longer add or delete an item.

What are the shipping costs?

You can view the shipping costs at the time of purchase.

How can I return/exchange my purchase?

In case of a return, we receive the time item within 5 business working days, check the condition of the item then confirm the refund,In case of an exchange, we receive the item within 5 business working days, check the condition of the item then confirm and send the new item.

Is it possible to return a delivered item to a physical point of sale?

No, items purchased cannot be returned to a physical store.