At Pronto Shoes, your satisfaction is our priority. If you're not happy with your purchase, here's how we can assist:

1. Returns:

• Eligibility: Return items within 14 days of delivery.
• Condition: Items must be unused, unworn, and in original packaging with tags.
• A receipt or proof of purchase is required.

2. Refunds:

• Refunds are processed within 5 business days of receiving the return.
• Method: Refunds will be issued to the original payment method.
• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

3. Exchanges:

• Items must be returned within 14 days and meet return condition criteria.
• Processing: Exchanges are processed and shipped within 5 business days, subject to availability.
• Shipping Costs: Customer is responsible for return and reshipping costs unless due to our error.

4. Return or Exchange Process:

1. Reach out via email at Registeration@pronto-eg.com or call +201011099591 with your order number.
2. Pack items securely in original packaging
3. the shipping company will pick up the package from you within 2 days and deliver it to us. After we receive the delivery, we will process the exchange or refund