Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason,
you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


To return an item, please place the item securely in its original packaging and include your proof of purchase,
and deliver it to the nearest Pronto shoes branch or shipping company will pick it up.Please note, you will be responsible
for all return shipping charges.


After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you
by email or phone call when your return has been processed.



The following items cannot be returned or exchanged:


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.



If you have any questions concerning our return policy,
please contact us at: +201201122900 or email us at